Chon Nguyen, partner at Proper House and CEO of Newgentek, discusses his journey from technology to the restaurant business. He started with a passion for technology, founded an IT support business, and then ventured into the restaurant industry. Chon emphasizes the importance of culture and people in the restaurant business, and how his companies prioritize delivering a great experience to customers. He also discusses the challenges of adopting technology in the restaurant industry and the need for standardization and supportability. Chon shares his insights on building a strong culture, scaling the business, and the value of collaboration and communication.