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Top Performers

Hotel manager and her staff

How to Manage a Hotel: Succeed Even During Unpredictable Times

How to Manage a Hotel: Succeed Even During Unpredictable Times 1016 528 Sprockets

Managing a hotel is far from easy. We recently spoke to a hotel operator who was so desperate for people to fill their open positions, that they waited outside a bus stop near their competitor to recruit staff. The operator asked each hourly employee how much they currently made, then offered to pay them several dollars more than their current wage if they were willing to work for their hotel instead. 

While there’s much to unpack in this story, it’s a classic example of how to motivate employees in the hotel industry. When your hiring process feels stressful, sometimes it’s worthwhile to return to the basics. Refresh your memory — and maybe even learn something new — on how to successfully manage a hotel, even during a labor crisis. Plus, learn why top brands choose our hiring solution to boost 90-day employee retention by an average of 43%.

 

 

How to Manage Hotel Staff

Effective hotel management starts with the hiring process. You can’t just hire anyone that applies. Rather, you need the right people who are willing to go above and beyond their job description to provide a wonderful guest experience. 

“Motivate them, train them, care about them, and make winners out of them… they’ll treat the customers right. And if customers are treated right, they’ll come back.” 

– J. Willard Marriott, founder of the Marriott Corporation

Hire for Coachability Then Train Hotel Staff for Skills

Especially in customer-facing roles, the key to retaining high-quality hotel staff is hiring for coachability and training for skills. Why? Coachable people are often open-minded, eager to learn, and take constructive criticism well. They’re able to pivot when unexpected situations like the COVID-19 pandemic or labor crisis arise. 

It’s easy to teach someone how to greet guests, operate the front desk, or clean a hotel room. The hard part is finding coachable people with soft skills specific to your location. To evaluate an applicant’s soft skills, adjust your interview questions accordingly. For example, if you are looking for a job seeker with strong adaptability, you might ask: Tell us about something you were asked to do that you have never done before. How did you react, and what did you learn?” 

Implement Employee Engagement Initiatives

Only 15% of employees (worldwide!) are engaged in their workplace, according to a recent study from Gallup. Conducting employee engagement activities in the hotel industry is crucial if you want to motivate your staff. Highly engaged teams are more productive, which makes teams happier and hotels more profitable. 

Consider scheduling regular check-ins with each employee to further develop a professional relationship and instill trust. Employee surveys are another effective way to gauge how your staff is feeling about their work, management, and company as a whole. In fact, 89% of hiring professionals say ongoing feedback leads to success. Finally, team-building exercises like sharing a company meal or going out for happy hour also foster a positive company culture and high employee engagement. 

Use Hospitality Technology

If you aren’t using technology by now, you’re likely wasting time and other valuable resources. We understand some hospitality professionals may be hesitant to implement tech solutions as they don’t want to risk a security breach — that fear may be heightened due to current events. Technology, however, is actually a key success factor in the hotel industry. Recent innovations like SaaS (Software as a Service) solutions keep operations running smoothly, so employees can focus on the guest experience. 

“Despite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis.”

– Matt Melymuka, co-founder and partner at PeakSpan Capital.

For more helpful tips, check out our free guide: Why Your Hiring Process is Broken and How to Fix It.

Hire More People Like Your Best Hotel Staff Members

Do you ever find yourself wishing you could find more people like your current top performers? It’s possible and easy with Sprockets! Our Applicant Matching System identifies what makes your best employees so successful based on the answers to three simple questions. Their resulting score is used as a benchmark to analyze the mental makeup of incoming applicants who take the same survey. Sprockets’ one-through-ten scoring system makes it easy to see which potential hires will succeed like your top-performing employees.

 

Smiling restaurant workers and text reading "How Company Culture Attracts Talent and Retains Top Performers"

How Company Culture Attracts Talent and Retains Top Performers

How Company Culture Attracts Talent and Retains Top Performers 1016 528 Sprockets

Have you ever found yourself wondering, “Why is workplace culture important?” There are numerous answers, including the fact that creating a positive workplace culture attracts talent. It can also boost productivity, collaboration, communication, morale, motivation, and even employee retention. The list goes on and on.

Although there are several benefits of having a good company culture, we’ll focus on how it helps recruit and retain high-quality employees. Read on to learn more, including how to improve company culture with our AI-powered hiring solution. It identifies which applicants will mesh well and succeed like your other top performers, empowering you to build the best teams.

Improve Company Culture to Attract and Retain Top Performers

What Is Workplace Culture?

People might have different ways to describe company culture, but it boils down to how workers behave and interact at a particular business. This includes every member of an organization, from cashiers to CEOs, and has a significant impact on employees’ attitudes. It can even affect their mental health, with toxic atmospheres leading to high levels of stress, burnout, absenteeism, and turnover.

How Workplace Culture Can Attract Applicants

You need a top-notch company culture to attract top-notch employees. Job seekers know the benefits of having a strong company culture and want to work for companies that care about the wellbeing of their employees.

As far as getting the word out about your work atmosphere, it can naturally become part of your reputation. Websites like Indeed and Glassdoor allow employees to leave reviews that influence someone’s decision on whether or not to apply. In fact, 55% of job seekers wouldn’t apply to a company with bad reviews. On the other side of the coin, having a positive culture can inspire current employees to refer friends. This is especially beneficial when a top performer brings someone on board who they already work well with.

Also, don’t overlook the importance of highlighting your company culture and core values on job postings. According to a study by Glassdoor, 79% of job seekers consider the company’s mission before applying. Just make sure to keep it brief and put this information near the top of the description because people only spend an average of 14 seconds reading a job posting before deciding to follow through with an application.

Check out our free guide on crafting effective job postings to learn more and boost your applicant flow!

How to Improve Company Culture

If you’re a new or aspiring business owner, it’s crucial that you build a solid foundation for the ideal company culture to grow. (It’s never too late to begin improving workplace culture, though.) Ask yourself these questions to get started:

  • What do I want my business to stand for?
  • How would I like employees to feel when they go to work each day?
  • What core values do I want workers to embody?
  • How can I reflect these core values and empower others to do the same?
  • Are there any teambuilding activities that would promote a positive company culture?

Additionally, provide people with a lot of support and opportunities for career growth. You should also foster employee relationships and offer mentorship opportunities. If implemented properly, new initiatives can create an enticing company culture for high-quality job seekers and make current employees actually look forward to work.

Discover Which Applicants Will Contribute to a Positive Company Culture

A single hire can drastically help or hurt your company culture, but we’ll make sure you select the best applicant every time. Sprockets’ AI-powered solution reveals which potential hires share personality traits with your top performers, ultimately predicting who will succeed and mesh well with the current team. Our software is trusted by top brands and proven to reduce costly employee turnover.

Get your free demo today to start improving company culture and employee retention!

A woman in an apron with personality traits listed alongside a fit score of 9.1
Stressed manager sitting at her desk with words below reading: My Best Employee Quit...Now What?

My Best Employee Quit…Now What? Everything You Need to Know About Replacing a Top Performer

My Best Employee Quit…Now What? Everything You Need to Know About Replacing a Top Performer 1016 528 Sprockets

Employers are feeling immense pressure to promote job satisfaction and retain their staff members. However, when a top performer leaves your business, it can feel like the end of the world. So, what should you do when your best employee quits? In order to keep productivity steady, you will need to quickly replace this worker with a quality alternative. 

Continue reading to learn how to replace your top performer without sacrificing valuable resources. Plus, discover the solution that is trusted by top brands like Taco Bell to predict applicant success, empowering you to hire more people like your best workers.

 

 

Why Do Top Performers Leave?

Top performers leaving their organization is becoming more and more common. As of 2014, an Oxford Economics study found that one in five high-performing employees will quit in the next six months. It’s important to understand their reasoning so you can better prepare for when one of your best employees leaves. Of course, we encourage you to have a discussion with your top performer regarding their specific reasons for exiting to gain the best possible insight. Hear out their concerns and try to honor any reasonable requests. Common reasons why top performers quit include but are not limited to: 

1. Lack of Flexibility

The pandemic has changed the way we work. Some staff members, especially top performers, no longer feel that their job’s pressure is worth their salary. Your best employees are often high-achievers and therefore seek opportunities for growth. They’re looking for better benefits, work flexibility, and appreciation for their contributions. 

2. Burnout

Between the ongoing pandemic and labor crisis, a recent study found that 52% of workers are experiencing burnout. This stress mixed with exhaustion can lead to unhappiness, poor mental health, and increased employee turnover.

3. Poor Management 

Even top performers struggle. After all, they are only humans. However, if there is mutual respect and understanding in the workplace, they are less likely to leave. Check out this blog to learn strategies for managing and motivating top performers.

My Best Employee Quit: What’s Next?

Although losing talented staff members is inevitable, today’s digital environment allows you to find job seekers that possess the ideal qualities your company desires. Software solutions like Sprockets help you identify similar individuals

Our AI-powered platform uses a simple, three-question survey to benchmark the specific characteristics that make your current best workers so special. Job seekers take the same easy survey and receive a “Fit Score” between one and ten. The closer to ten, the more likely it is that an applicant will perform like a company’s best staff member. When your best employee leaves, Sprockets’ solution will help act quickly in a labor market that is snatching up top performers at a rapid pace. It’s even proven to increase retention by 43%, on average.

 

A sales team happily discussing strategies.

5 Ways To Motivate and Manage High-Performing Employees

5 Ways To Motivate and Manage High-Performing Employees 1016 528 Sprockets

If you manage a fast-paced business, high-performing employees are the glue that holds difficult days together. They’re independent, efficient, and reliable workers that embody your business’s values and work ethic. In some ways, they manage themselves, but when high performers struggle, they need as much support as anyone else. 

So, how do you manage your top performers differently? Continue reading to learn how to tailor your management styles to keep them happy and productive. Plus, discover how to Instantly identify which applicants will succeed like your current top performers with Sprockets!

 

 

How to Manage High Performing Employees

1. Provide Specific Praise

Simple thank-you’s only go so far. Your high-performing employees have skills that most likely go beyond their job description. Consider setting aside time for one-on-one check-ins. Let them know how their hard work impacts areas of the business outside of their department and give specific examples — don’t just make that an end-of-day habit. With 52% of workers suffering burnout, giving your high performer productive feedback will lift their spirits and encourage them to continue forward.

2. Give Them Tools to Grow

Your top employees might dominate their given roles, but when they show interest in something else, support it. As highly-driven people, they crave growth and exciting opportunities. Motivating high performers with clear career pathways shows them you care about their future. You’re investing as much time and effort into them as they do in your company. 

3. Seek Their Input

Even if you’re more experienced than your high-performing employees, they may have some insights unique to them and their positions. By seeking out and rewarding high performers for their input, you’re communicating their value. Plus, you’re fostering personal and company-wide growth which leads to an improvement in employee performance.

4. Be Flexible

Remember that your most-trusted employees earned your trust for a reason. Your high-performing employees may have developed different, yet more effective, ways of accomplishing tasks. Praise their ingenuity and resist the urge to micromanage. By allowing high performers to invest their talents into their roles, you’re encouraging increased employee engagement. According to Gallup, businesses with high employee engagement are over 20% more profitable than businesses with low engagement.

5. Offer Your Support

Topping the list of what high performers want at work is like-minded colleagues. They want a team of people that will succeed like them. That way, top performers can spend more time developing strong work relationships, new ideas, and healthy competition — factors that drive growth — instead of compensating for lower-performing co-workers.

Replicate Your Top Performers

To find more high-performing employees, integrate the power of Sprockets into your hiring process. Our AI-powered platform empowers you to predict applicant success before the interview and without a resume. Plus, Sprockets’ Applicant Matching System is trusted by top brands like Taco Bell and Wingstop to build strong, cohesive teams that will stay long-term.

 

A smiling cashier with text reading "How to Find and Hire Great Employees Like Your Current Top Performers"

How to Find and Hire Great Employees Like Your Current Top Performers

How to Find and Hire Great Employees Like Your Current Top Performers 1016 528 Sprockets

Would you like to have an all-star team of employees who consistently overachieve and help you surpass your business goals without fail? (Who wouldn’t?) It might sound like fantasy, but it’s possible to build an unstoppable crew full of workers who will succeed and stay long-term. You just need to learn how to find and hire great employees like your current top performers, and it’s easier than you think. We’ll explain the steps for hiring rockstar employees and even show you a simple solution that does all of the work for you!

Identify Your Best Workers

The first step toward hiring great employees is pinpointing your current top performers. One of the best ways to do this is by evaluating specific performance metrics that are relevant to your industry and the position at your company. Some examples include absenteeism rate, revenue per employee, and what’s known as “management by objectives” (MBO). You can also consider customer feedback and manager evaluations, but these are much more subjective.

Learn What Makes Your Top Performers Tick

Naturally, the next step is to determine why your best employees are so successful. How else can you find out which applicants will perform as well? While you can attempt to uncover this information with a list of questions and your gut feelings, we highly recommend using personality assessments. Specifically, you should evaluate employees using an assessment that’s backed by science and proven to work. This will glean important data about an individual’s mental makeup and identify personality traits that are key to their success.

Attract Job Seekers With Similar Personality Traits

Now it’s time to find more top performers to add to your team. Start the recruiting process, but don’t overlook the little things. If you don’t craft effective job postings and select the right job boards, you’re putting yourself at a considerable disadvantage in the battle for sourcing top talent. 

Make sure your description grabs the attention of high-quality job seekers and reels them in with details that resonate with them, like benefits and company core values. Then, choose where you promote your opportunity wisely; you want to meet your target audience on the job boards they are most likely to visit. 

Free Guide: Our e-book, How to Craft Job Postings That Boost Applicant Flow, outlines everything you need to do to reach and recruit top-notch workers.

Screen Applicants to Ensure Smart Hiring Decisions

Once you start seeing the applications roll in, it’s crucial to screen each candidate properly. In addition to interviews and the personality assessments we mentioned, make sure you conduct background checks. (Sprockets users save an average of 50% on background checks compared to leading providers!) This will help you reduce liability, verify information, and further determine if an applicant will be a good fit for your team. The last thing you want to do is hire the wrong person, deal with costly employee turnover, and have to complete the hiring process all over again.

Let Sprockets Do All the Work for You

You can try finding and hiring top performers yourself, or you can let our AI-powered hiring solution do the heavy lifting. It uses brief, three-question surveys to evaluate top performers and create unique success profiles. Then, applicants fill out the same survey to show you simple, red-yellow-green scores that indicate their likelihood of success. It’s trusted and loved by top brands to build stronger, more cohesive teams and boost employee retention by 43%!

Get started with a free demo today. We’d love to help solve your hiring problems!

A woman in an apron with personality traits listed alongside a fit score of 9.1
Female employee at a cash register.

How to Identify Top Performers at Your Business

How to Identify Top Performers at Your Business 1016 528 Sprockets

Having employees who are committed to giving their all are a key part of what makes a company successful. However, the labor crisis has made it difficult to recruit and retain anyone, let alone top-performing employees. Continue reading to learn how to identify top performers with advanced technology like Sprockets so you won’t have to keep searching for needles in a haystack.

What Is a Top Performer?

Top performers in a company are the employees that display the most desirable characteristics for workers. According to SHRM, 5% to 30% of employees at a company are top performers. To them, their work isn’t just a job, but rather an opportunity to better the company and themselves. Top performers hone in on their skills and take on additional responsibilities; it’s clear they’re committed to the success of the business.

How to Identify Top Performers

While the “top talent” definition may vary from location to location, there are several characteristics that top performers share. For one, they deeply understand the importance of quality over quantity. A job well done is their personal mission. They exceed expectations, consistently think on their toes, and maintain a positive attitude even when there are bumps in the road. When you’re identifying top performers, you’ll also want to look for employees that take initiative and have a true desire to grow.

 

“To them, their work isn’t just a job, but rather an opportunity to better the company and themselves.”

 

What Is the Best Way to Evaluate Employee Performance?

Although it’s possible to determine who your top performers are through observation and communication, it’s better to utilize technology like AI screening. The best employee assessment tools ensure precise, accurate results without inherent bias. Plus, hiring platforms like Sprockets are proven to boost 90-day employee retention by an average of 43%.

Replicate Your Top Performers

Do you want to add more top performers to your team? Hire 37% faster and retain employees longer with Sprockets! Our hiring platform uses AI and natural language processing to identify which current employees are top talent based on their answers to a brief, three-question survey. Job seekers can take the same survey, and Sprockets’ Applicant Matching System will reveal which potential hires will succeed and stay long-term like your top performers, ultimately empowering you to build strong, cohesive teams. 

43% boost in 90-day employee retention
A smiling worker in an apron and text reading "5 Personality Traits of a Top-Performing Employee"

5 Personality Traits of a Top-Performing Employee

5 Personality Traits of a Top-Performing Employee 1016 528 Sprockets

What are the qualities of a good employee? Before you make your next hire, you should know what to look for in a good candidate so that you don’t need to replace them anytime soon. Instead, you can watch as your new employee helps your business grow. That way, you can reach your business goals and expand the team with even more top-notch workers. Read on to learn more about some traits of top-performing employees, including tips on how to identify them in applicants.

Note: The best personality traits for employees vary depending on the industry, role, and even other team members. We’ve listed a few common characteristics below, but we recommend finding out which personality traits are ideal for your business before making any hiring decision. 

Our AI-powered solution can reveal what makes your current top performers tick and identify which applicants share those traits, predicting their likelihood of success and boosting employee retention by 43%.

What Are the Traits of a Great Employee?

They’re Self-Starters

One of the top five characteristics of ideal employees is that they’re self-starters. They can take on a new project without you having to tell them to do something. This is one of the best employee attributes because you don’t have to assign tasks, allowing you to focus on other important daily operations. If you don’t want to micromanage your team, ask candidates if they have this trait before hiring (or use Sprockets’ Applicant Matching System).

They’re Positive

Another common characteristic of good workers is that they’re positive. Now, everyone has bad days, but employees should have a good outlook most of the time. Having a positive mindset is one of the traits of high performers, so it’s worth trying to uncover this soft skill in interviews as well. Consider asking applicants how they’d handle a stressful situation to determine if they have this positive mindset as well as other qualities of a good employee.

They’re Trustworthy

Next on the list of perfect employee traits is trustworthiness. Trust is one of the most crucial traits of a great employee because you can’t always watch over them. You put a lot of faith in your employees, especially when hiring for management and leadership roles. You need to know that they will have the team and company in their best interest. Keep this in mind when hiring and promoting employees.

They’re Adaptable

Adaptability is another one of the most vital traits of an excellent employee. You have a plan for your business, and your employees may have plans for how to do their daily work. However, unexpected issues inevitably happen, and good employees will be able to adapt to meet your company’s needs. Be sure to look for someone who’s adaptable, especially if they have other high-performing employee traits.

They’re Team Players

Another significant trait to look for when evaluating the qualities of outstanding employees is the ability to work with others. Even if your employees conduct the majority of their work individually, they also need to be team players. Almost everyone will come across tasks that require collaboration. If your employees can’t help each other, it could affect your entire company, negatively impacting morale and even sales. Make sure your crew members are always ready to lend a helping hand so that they can work well together.

Take the Guesswork out of the Hiring Process

Find out which candidates have the ideal personality traits — before the interviews — by using Sprockets’ AI-powered hiring solution! Our platform predicts who shares key traits with your current top performers, predicting applicant success and enabling you to make smarter hiring decisions. It’s proven to work and trusted by top brands like Taco Bell, Buffalo Wild Wings, and Bojangles.

Get a free demo today to start hiring the best applicants every time, ultimately reducing costly employee turnover.

A breakdown of how Sprockets' Applicant Matching System works with applicant images and fit scores