Domino’s Pizza franchise operator Shifflett Enterprises replaced manual hiring processes involving Indeed, spreadsheets, and separate messaging apps with Sprockets’ automated candidate filtering, culture-fit scoring, and integrated interview scheduling—significantly improving workflow efficiency and applicant quality across its Domino’s locations.
Operational Improvements:
- Automated candidate filtering with culture-fit scoring
- Calendar-based interview scheduling across two interviewers
- Organized mobile messaging with full communication history
- Improved applicant quality and stronger driver retention
- Integrated Indeed posting with automatic 15-day refresh cycles
Automated Filtering and Culture Fit Scoring
With Sprockets, candidates applying to Domino’s roles are automatically filtered and assigned a culture-fit score before reaching the interview stage. This replaced manual spreadsheet review and reduced time spent screening applicants who were not aligned with team expectations.
According to Phillip, the improved applicant quality has been noticeable, with drivers staying longer and less time wasted on unsuitable candidates.
Interview Scheduling and Workflow Efficiency
Sprockets now manages interview scheduling across two interviewers, automatically filling calendars based on availability and prioritizing the remote interviewer before assigning additional slots.
This structured automation enabled Shifflett Enterprises to operate efficiently with fewer administrative resources while maintaining consistent hiring throughput across Domino’s stores.
Integrated Messaging and Communication History
The organized mobile messaging system has significantly improved communication. Team members receive email notifications, maintain a full history of applicant conversations, and can message candidates up until the point of hiring.
Features such as autoreject messaging and the ability to export interview logs to Excel further streamlined internal operations and reduced reliance on phone calls.
Indeed Integration and Posting Strategy
The integration with Indeed allows Shifflett Enterprises to update job descriptions while Sprockets automatically resets and reposts positions. The system refreshes postings every 15 days, preventing Domino’s job listings from disappearing in the latter half of the month.
Sponsorship is primarily used for Domino’s driver roles to quickly generate volume when needed, while automated filtering ensures higher-quality candidates move forward.
Onboarding and System Integration Roadmap
During the call, Christian Palombo shared that Sprockets has developed a full onboarding solution covering tax documentation, background checks, and policy compliance for first-day setup.
Ongoing efforts include integrating applicant data directly into systems like Pulse and exploring integration with HR Alliance to eliminate manual data entry across disconnected systems.
A Partnership Approach
Phillip emphasized the collaborative nature of the partnership, noting that the structured text messaging system was co-developed in part with Christian Palombo and that leadership within their Domino’s organization actively advocates for using Sprockets.
“We could hire faster if we changed into a system that we controlled.”
For Domino’s franchise operators seeking greater control, efficiency, and consistency in hiring, Shifflett Enterprises’ experience highlights the operational impact of a modern, automated hiring infrastructure.