HR Tech

A woman thinking and text reading "What Does the Future of Hiring Look Like?"

What Does the Future of Hiring Look Like?

What Does the Future of Hiring Look Like? 1016 528 Sprockets

If there’s one key takeaway from the labor crisis, it’s that the traditional hiring process has fundamentally failed businesses, leading to massive layoffs and closures. Both employers and employees have suffered because people are still relying on an outdated, ineffective process. Change isn’t always easy, but there must be a dramatic shift in how we hire applicants. The current system is unsustainable, and progress is necessary if business owners want to survive the labor shortage and prepare for any other potential challenges. So, what does the future of the hiring process look like? Let’s discuss where it’s been and what is likely to change in the years to come.

Of course, you don’t need to wait years for a solution to your hiring issues. Sprockets is proven to drive results for top brands, speeding up the hiring process and improving 90-day employee retention by an average of 43%!

Get Ready for the Future of Hiring

The Past

Did you know that the traditional hiring process likely dates back to the 1400s? Sources suggest that Leonardo DaVinci created the first resume in 1482 to earn patronage from the Duke of Milan. It’s an outdated practice to judge applicants based on resumes (and who really wants to spend the time reading all those resumes, anyway?) 

Once resumes became a standard institution of the recruitment process, it turned into a requirement for job seekers to try and fit all of their qualifications on a single piece of paper, and recruiters were tasked with trying to assess an entire human being based on a short list of skills.

The Present

While resumes remain a staple of many businesses’ hiring procedures, modern technology has made it easier to learn more about candidates. Tools such as applicant tracking systems, pre-employment assessments, video interview platforms, and even social media websites like LinkedIn have drastically improved the process. 

However, even with these advancements, companies all over the world still struggle to hire and retain high-quality employees. Some are trying creative recruitment methods, such as implementing employee referral programs and re-engagement campaigns for previous applicants. 

Many businesses are also turning to AI-powered solutions like Sprockets’ hiring platform to save time and reduce costly employee turnover. While there are numerous articles circulating about artificial intelligence in the hiring process, it’s important to debunk a few myths. 

First, AI is not here to replace human labor. A McKinsey report found that just 5% of jobs are fully automatable, and people will always play an important role in the workplace. AI-powered solutions just empower employees to be more productive by eliminating tedious tasks and providing deeper insights to make more informed hiring decisions.

According to Human Resource Executive contributor Matthew Spencer, “AI can become a secret weapon for hiring professionals in avoiding the obligatory, monotonous tasks they’ve always resented while enabling hiring teams to unearth things about their candidate pools that would otherwise remain unseen…Ultimately, AI is never going to replace HR professionals, but it can make them more strategic and indispensable contributors.”

It’s also important to note that while there are concerns over other hiring solutions adding to the bias they claim to eliminate, the Sprockets platform is scientifically validated to remove bias from the hiring process. It can help with your DEI initiatives while improving employee retention since the platform doesn’t require you to look at a resume, conduct an interview, or even see a candidate’s name. Sprockets will just evaluate applicants using AI and natural language processing, and then it can alert you when an ideal hire has been found!

The Future

If the current hiring trends continue, it’s safe to say that technology will play an increasingly critical role in the process. Some level of human oversight will likely always be required, but hiring could become much more automated in the near future. The best thing for businesses to do is to keep up with these tech trends so they don’t fall behind competitors. After all, technology has already proven to make people more productive, and the new generation of workers (Generation Z) is more tech-savvy than ever. You’ll want to ensure a positive candidate experience just as much as you’ll want to make your own life easier. Job seekers don’t want to fill out tedious paperwork and wait weeks for an answer — those days are gone, and expectations have changed for the foreseeable future of the hiring process.

The Modern Staffing Solution for the Hourly Workforce

Start stabilizing your staffing levels today by hiring with the Sprockets platform! Sprockets’ hiring solution reduces employee turnover by identifying the highest quality candidates instantly based on shared personality traits with your top performers. With accuracy and efficiency, we’re empowering owners and operators to stabilize staffing levels across their locations. It’s the future of hiring — accessible today.

43% boost in 90-day employee retention
Statue of Leonardo DaVinci

Resumes Are Outdated: It’s Time to Forget the 540-Year-Old Hiring Tradition

Resumes Are Outdated: It’s Time to Forget the 540-Year-Old Hiring Tradition 1016 528 Sprockets

One…two…three…four…five…six…seven… While you were reading for those few seconds, the average recruiter decided whether or not a job applicant was fit for their role. Is it really fair to judge someone’s ability to succeed based on a single piece of paper, in that short amount of time? 540 years ago, the answer would have been “yes. Now, two decades into the 21st century, that’s a whole different story. Continue reading as we discuss the history of the resume and current outdated resume practices. You’ll even learn how to hire the best applicant every time — without a resume or even an interview — in seconds thanks to Sprockets’ hiring solution. 

 

 

History of the Resume

The exact origin of the first resume is unknown, yet historians have substantial evidence to credit Leonardo DaVinci in 1482. He sent a handwritten letter outlining his abilities and experience for an engineering job to Ludovico Sforza. Although he did not actually get the position, his handwritten letter had a lasting impression on Sforza, who later became the Duke of Milan and commissioned DaVinci’s painting, The Last Supper. Fast forward 540 years later… why are we still following in the painter’s footsteps when we have technology at our disposal? In case you’re still not convinced, here are three more reasons why resumes are impractical

Current Concerns of Outdated Resume Practices

1. They’re Time-Consuming 

Owners and operators simply don’t have enough time to review a resume. Businesses are severely understaffed, so their eight-hour days can often turn into grueling twelve-hour ones. Some owners are even working the cash register or flipping burgers in a desperate attempt to cover for employees who don’t show. They barely have enough time to focus on their regular responsibilities. The last thing they want to do is sift through piles of paperwork. 

2. Resumes Might Contain False Information

Unfortunately, some people claim to have certain skills or experience on their resume that they actually do not have. Approximately 40% of workers have lied or stretched the truth on their resume. That number is too high to base a hiring decision solely on a resume. 

3. They Leave too Much Room for Potential Bias

The average recruiter only spends six to seven seconds on a resume. These hasty decisions often lead to first impression bias, the leading cause of hiring errors. Unfortunately, that means many resumes are ignored or thrown away simply because of the name at the top. One study even showed that minority applicants who changed certain details of their resumes to make them seem more “white” received more interviews. It doesn’t have to be this way. 

Additionally, the resume fails to provide employers with a full picture of an applicant. It does not cover one’s soft skills, which are equally, if not more important than a job seeker’s previous experience. 

Two Simple Solutions That Can Replace Resumes

1. LinkedIn

One popular option is to use LinkedIn as an online “resume.” In fact, 87% of recruiters find LinkedIn most effective when looking for potential hires. These profiles mimic traditional resumes, yet provide a more personalized touch. Job seekers can feature past experiences, skills, projects, published works, and more. LinkedIn profiles are easily skimmable and employers can filter potential hires based on certain keywords such as workplace skills or job titles. While many recruiters find LinkedIn effective, people can still lie about their skills or face potential bias.    

2. Sprockets               

Sprockets’ hiring platform, on the other hand, redeuces potential bias and increases your chances of making the right hires. You’ll spend 37% less time on the solution that predicts applicant success with pinpoint precision. Our platform eliminates the need for resumes and even interviews. It’s proven to boost employee retention by an average of 43%. In fact, top brands like Chick-fil-A and Taco Bell trust our sophisticated, yet easy-to-use technology to accurately reveal which applicants will succeed and stay long-term. 

Do’s and Don’ts of the Hiring Process

You already have the solution to your hiring challenges — it’s your top performers. Learn how to attract, hire, and retain the right workers for your business by leveraging the mental makeup of your best employees.

Hiring Guide Mockup
Hotel guest holding a smart phone

The Essential Guide to Hotel Technology

The Essential Guide to Hotel Technology 1016 528 Sprockets

Nearly 4 million hospitality jobs were lost in 2020 due to the COVID-19 pandemic, according to the American Hospitality and Lodging Association. As the hospitality industry recovers from recent hardships, it’s time to take a closer look at your hotel technology. We know finding the right solution for your hotel can be a challenge. It might not even be on your current list of to-do’s. That’s why we’ve compiled a list of lodging tech essentials to ensure a positive, exceptional experience for your guests and a profitable, stress-free environment for you. We’ll even tell you about a hiring solution that is proven to boost staff retention by 43%.

 

 

Benefits of Technology in the Hotel Industry

Hotel technology optimizes daily operations to ensure your business runs smoothly. Before we dive into which tools are right for you, here are some of the many benefits of implementing hotel technology. 

  • Save Time and Money 
  • Predict Hotel Industry Trends
  • Improve Sustainability Practices
  • Create a More Enjoyable Guest Experience
  • Boost Hotel Staff Retention 
  • Increase Hotel Revenue

Current Technology Solutions in the Hospitality Industry

Artificial Intelligence (AI)

According to Hotel Technology News, artificial intelligence in the hotel industry is “imperative in order to stay in business.” In the last four years, AI has grown by 270%. However, when it comes to AI hospitality, there are some common misconceptions. 

AI is not meant to replace employees. Rather, it allows hotel staff to spend more time on everyday tasks. Although there are a plethora of examples of artificial intelligence in the hotel industry, we narrowed it down to three useful ones:   

  • Revenue Management System: Supercharge your revenue with this AI pricing decision tool. “The speed and complexity of the pricing decisions are unmatched by the most seasoned revenue manager.” Hotels large and small have seen dramatic results, with top brands reporting an increase in annual revenue by millions of dollars and smaller ones reporting a 15% “sales lift.”

 

  • Smart Hotels: Smartphones, smart homes, smart… hotels? Yup, that’s right. These tech-savvy hotels are mostly automated through the Internet of Things (IoT) for the benefit of guests and owners. From Amazon Echo devices in guests’ hotel rooms to apps that allow guests to check in and control the entirety of their stay, smart hotels could be the future of the lodging industry. 

 

  • Sprockets: Imagine what you could do if you could clone your best hotel employee. The possibilities are endless with Sprockets, a hiring platform that predicts which applicants will succeed like your current top performers. Our solution empowers hoteliers to build strong, cohesive staff that will go above and beyond for their guests and stay long-term. Forget sifting through piles of paperwork and wasting time with bad interviews — Sprockets is proven to reduce time spent on the hiring process by 37%, on average.

 

Sustainable Solutions

Reduce your hotel’s carbon footprint, improve energy efficiency, and attract more travelers with green tools like occupancy-based sensors — climate activists, Millennials, and Gen-Z guests will thank you. In fact, a recent study found that Gen-Zers will lead travel spending in 2022, so it’s important to take their ideals into account. Plus, 67% of all guests would spend a little more to help “reduce the environmental impact of their stay.” 

 

  • Occupancy-Based Sensors: These sensors are placed in hotel rooms and are triggered by motion. They’re able to detect when a room is unoccupied and shut off the power to save energy. In other words, occupancy-based sensors dramatically reduce hotel energy cost per room.

 

  • LED Lighting: Did you know that energy-efficient LED lights save up to 20-25% of energy compared to traditional lighting? Oh, and they even last longer, saving you time (no more replacing light bulbs every month!) and money you would spend on electric costs. No wonder LED lights are a growing technology in the hotel industry.

Why Your Hiring Process Is Broken and How to Fix It

Relax just like your guests and let us tidy up your hiring challenges. If you’ve made it this far but are still stressing over hiring challenges, check out our free guide: Why Your Hiring Process is Broken and How to Fix It. Learn how to attract, hire, and retain the right workers for your hotel by leveraging the mental makeup of your best staff members.

Hiring Guide Mockup
Sprockets' AI Screening Tools

How to Use AI Screening Tools to Boost Employee Retention

How to Use AI Screening Tools to Boost Employee Retention 1016 528 Sprockets

Between navigating a pandemic, labor crisis, and shallow applicant pools, the hiring process has been stressful for many owners and operators. However, those that choose to hire and retain employees with AI screening tools like Sprockets continue to see long-term success despite these challenges. Continue reading to understand the many benefits AI hiring software has to offer. Plus, discover the solution that is proven to increase employee retention by an average of 43%.

 

 

How AI Screening Tools Are Used in Recruitment

Research shows that artificial intelligence can significantly reduce time spent on the hiring process and improve the quality of applicants hired. For example, hiring managers spend 40% of their work day sifting through resumes and entering data into an Applicant Tracking System (ATS). The role of AI in the hiring process is to efficiently take on daily operations so you can spend more time interacting with people – conducting interviews, helping employees, and talking to customers. Ultimately, you’re able to shift your focus while saving valuable resources. 

Make Smarter Hiring Decisions From the Start 

Smarter hiring decisions lead to an increase in employee retention. So, how exactly can you make more informed hiring decisions? The answer begins with recruiting the right people. Although many businesses are facing a shallow applicant pool, it is possible to be selective and hire high-quality applicants. Powered by AI, Sprockets’ Applicant Matching System reveals which potential hires will perform like your best employees, empowering you to predict applicant success before the interview and without a resume. It’s basically like replicating your top performers! 

How Does This AI Assessment Tool Work? 

Screening with AI begins with your current best employees. Sprockets creates a unique Success Profile for each top performer and uses these scores as benchmarks for incoming applicants. Potential hires answer three simple questions – think of this as a shortened pre-employment screening assessment – which our technology then evaluates using AI, natural language processing, and over 50 years of psychological research. Incoming applicants receive a “Fit” Score one through ten. The closer an applicant is to ten, the higher the likelihood of success. 

Our AI hiring tool is trusted by top brands like Taco Bell, and proven to work. On average, Sprockets’ users see a 43% improvement in 90-day employee retention, 37% less time spent on the hiring process, 22% reduction in annual employee turnover, and $10,000 saved in operating costs over three months. 

Streamline Your Hiring Process With These BONUS Features

1. Background Checks

Our AI-powered platform integrates seamlessly with ClearChecks so you can reduce liability and verify information all in one place. Hire with complete confidence and receive 50% off background checks, compared to leading providers. This additional feature is an extra way to put your mind at ease. We’ll check your applicants’ past and predict their future. You’ll have all the information you need to make smarter hiring decisions.

2. Work Opportunity Tax Credits

Boost your ROI and maximize your tax relief with Work Opportunity Tax Credits. Our platform easily identifies which applicants qualify for tax credits (in addition to who will stay long-term). Plus, you can save up to $9,600 for every eligible applicant with our seamless WOTC integration.

Become Our Next Success Story

A 50+ location Bojangles franchise group struggled with high employee turnover until we increased their retention from 63% to 95% in just 90 days. Our Applicant Matching System accurately predicted new hire success to reveal the ideal fit for each location. This ultimately resulted in an ROI of 14x with over $134,000 in savings!

 

Bojangles Case Study about improving retention
Someone pointing to a sign that reads "2022 GOALS" and text reading "New Year’s Resolution for Businesses: Hire Smarter in 2022"

New Year’s Resolution for Businesses: Hire Smarter in 2022

New Year’s Resolution for Businesses: Hire Smarter in 2022 1016 528 Sprockets

To all the owners and operators who struggled with staffing in 2021: It’s time to turn over a new leaf by reducing employee turnover in 2022. Don’t worry — it’s easier than you might think. Simply follow the steps below to hire applicants who will succeed and stay long-term. Numerous other businesses have thrived despite the labor shortage by listening to our advice, so what do you have to lose besides the headaches caused by a stressful hiring process? (We doubt you’ll miss those, though.)

3 Steps to Stabilize Staffing Levels in the New Year

1. Save Time by Implementing Hiring Tech

If it feels like there’s not enough time in the day to focus on the hiring process with everything else you need to worry about, you might want to look into tech solutions. Recent advancements have enabled numerous businesses to thrive despite the labor crisis, and technology is only becoming more necessary as time goes on. 

Stay ahead of hiring trends and save valuable time by checking out some of the options we outline in our guide to must-have hiring tech. You’ll discover proven solutions to optimize every step of your process, from screening to scheduling employees.

2. Boost Applicant Flow by Optimizing Job Postings

It’s more important than ever to make your employment opportunities stand out from the millions of other businesses desperate to hire workers. One of the best ways to accomplish this is by creating job postings that resonate with your target audience, shine a light on your company’s differentiating factors, and even contain the right keywords for search engine optimization. It’s also crucial to be selective about the job boards for your advertisement. 

These often-overlooked details could mean the difference between having high-quality candidates to choose from or feeling forced to hire anyone who submits an application. View our free guide on crafting effective job postings to ensure you maintain healthy staffing levels in 2022.

3. Improve Employee Retention by Focusing on Fit

The final and most important step to boosting employee retention in the new year is to focus on fit. For those of you who are unfamiliar with this, fit refers to how well a potential hire would perform in a given role and mesh with the current team. Finding the right fit, as opposed to traditional recruiting methods, involves identifying applicants’ soft skills, like communication and collaboration. A candidate’s mental makeup often proves to be more important than industry experience, essentially putting the relevance of resumes into question with the modern hiring process. 

It’s possible to hire for fit even with a shallow applicant pool. You just need to know what to look for in candidates — or have Sprockets’ AI-powered platform do the work for you. Learn all about it in our guide on how to reduce costly employee turnover.

Achieve All Three With One Proven Solution

Here at Sprockets, our New Year’s resolution is to help you achieve yours! Our hiring platform enables you to accomplish all of the above goals and so much more. Sprockets’ Applicant Matching System reveals which applicants will perform like your top-performing employees, helping you make more informed hiring decisions and improve employee retention. We even have Virtual Recruiters that can review and optimize your job postings to give you a better chance of attracting the right candidates for your business. 

If it sounds too good to be true, feel free to check out the testimonials and success stories from some of our many happy customers. And, make sure you get a free demo of our platform to see for yourself!

A circle with personality traits and "9.1: Top Match"
Someone holding a clock and text reading "3 of the Best Employee Scheduling Tools to Boost Productivity"

3 of the Best Employee Scheduling Tools to Boost Productivity

3 of the Best Employee Scheduling Tools to Boost Productivity 1016 528 Sprockets

Do you know how much time per week you spend organizing schedules for your workers? If you’re not using an employee scheduling tool, then you’re likely wasting time on a tedious task instead of focusing on important daily operations. You might even be contributing to employee burnout and reduced morale due to inefficient practices. 

Make life easier for you and your team members by implementing one of the business scheduling tools listed below. Plus, check out our resources page to discover even more solutions to boost productivity, retention, and employee wellness.

It’s Time to Try These Employee Scheduling Tools

When I Work

Think about what you can do with an extra 15 hours per week. Then, consider making it a reality by implementing the time-saving employee scheduling app, When I Work. It allows you and your workers to manage PTO, swap shifts, and see availability directly from the app. When I Work even comes with an auto-scheduling feature that organizes shifts with a single click. Best of all, it’s proven to reduce the need for overtime, decreasing labor costs by an average of 20%.

Homebase

Homebase is one of the best scheduling tools for businesses that primarily hire hourly employees. It’s specifically designed to empower the hourly workforce with schedule templates, alerts to avoid overtime, and automatic text reminders for employees who have upcoming shifts. Over 100,000 employers trust the Homebase employee schedule maker, and it’s listed among the top 50 business apps for Apple devices. 

Shiftboard

Some of the top brands in the world, like Shell and Salesforce, use Shiftboard’s online employee scheduling tool. On average, Shiftboard users are able to make the scheduling process 30% more efficient and increase shift coverage rates by 88%. Plus, Shiftboard allows you to choose between two subscription options depending on whether you’re a production-centric or service-centric organization. There are plans for every industry, from manufacturing to health care.

Shift Your Attention to Employee Retention

43% boost in 90-day employee retentionWhile all of these online shift scheduling tools can help businesses boost productivity and streamline operations, there’s a crucial first step missing: hiring the best workers. Luckily, Sprockets’ Applicant Matching System predicts new-hire success with pinpoint precision. 

Our solution takes the guesswork out of the hiring process by revealing which applicants share key traits with your top-performing workers. Plus, the simple scoring system makes it easy to make the best decisions every time, drastically improving employee retention. We’ve helped numerous businesses maintain stable staffing levels despite the labor crisis, and we’d like to help you achieve the same level of success!

Employee onboarding software with lights in the background. Text reads "How Employee Onboarding Software Boosts Productivity and Morale

How Employee Onboarding Software Boosts Productivity and Morale

How Employee Onboarding Software Boosts Productivity and Morale 1016 528 Sprockets

It’s a constant struggle for many businesses to hire and retain quality employees. While we cannot control events like the labor crisis and COVID-19 pandemic, we can control how our business adapts to these obstacles; it’s crucial to reflect on how you can improve each part of your hiring process. Today, we will discuss the final step: onboarding. As you know, onboarding is the process of integrating a new employee with your particular business. While this can sometimes take several months to complete, the employee onboarding systems and software solutions below will help streamline the process.

Understand what makes your new hires tick even before the onboarding process with Sprockets! Our pre-employment personality assessment reveals which potential hires share characteristics with your current top performers. Plus, the detailed reports help you understand new employees on a deeper level so you can conduct a more customized, effective onboarding process.

 

 

What Is Employee Onboarding Software? 

Employee onboarding software is technology that hiring managers can use to create a smooth, engaging onboarding process that will benefit both the new employee and current team. Onboarding solutions can reduce the time it takes to complete tedious tasks, enabling hiring managers and HR professionals to focus on other daily operations. 

Why Is Onboarding Software Important? 

Only 32% of businesses have a formal onboarding process, according to the Aberdeen Group. Also, a study from Gallup revealed that just 12% of employees were satisfied with their onboarding experience. Aside from the interview, onboarding is one of the most significant first impressions a new employee has with a business and its culture. Businesses with a standard onboarding process have 50% greater new-hire productivity compared to those that have none. Studies also show that effective onboarding contributes to increased employee satisfaction, confidence, and engagement.

The Best Onboarding Solutions 

There are several employee onboarding tools to choose from, but how do you know which one is the right choice for your business? The decision is up to you, but formality, ease-of-use, and paperless onboarding solutions are some common factors to consider. Here are a few popular employee onboarding tools:

  • Clear Company: Prepare your new employees with everything they need to know before their first day. This online onboarding platform is mobile-friendly, so employees can fill out paperwork and continue the onboarding process from any device. 
  • GoCo: Perfect for small businesses, this onboarding platform is completely electronic and easy to use. New employees can sign documents, complete tasks, and learn about their benefits all in one place. 
  • Zenefits: Onboard new hires in under 10 minutes with this onboarding solution. Over 80% of customers complete the process before their first day of work, saving you valuable time. 

Replicate Your Top Performers With Sprockets’ Hiring Solution

Match, hire, and retain the best employees with one convenient platform! Effective onboarding can potentially boost employee retention, but Sprockets’ AI-powered platform is proven to increase employee retention by 43%. Sprockets reveals which applicants will succeed and stay long-term like a business’s current top performers, ultimately empowering owners, operators, and hiring managers to build strong teams. It’s even trusted by top brands like Chick-fil-A, Visiting Angels, and Buffalo Wild Wings. Get your free, 15-minute demo today to replicate and retain your best employees! 

 

People on a video call on a laptop with text reading "3 Things Employers Need to Know About Video Interview Software"

3 Things Employers Need to Know About Video Interview Software

3 Things Employers Need to Know About Video Interview Software 1016 528 Sprockets

One of the worse mistakes you can make as a business owner or manager is to follow outdated hiring practices. Technology is rapidly changing the hiring space, and it’s crucial to stay ahead of trends so that you can attract high-quality workers before your competitors. For instance, many employers have started using video interview software to screen applicants in a timely manner while easing social-distancing concerns due to the COVID-19 pandemic. 

Learn everything you need to know to conduct successful video interviews below (and discover how our AI-powered platform empowers you to make the best hiring decisions every time without the need for interviews!)

The Employer’s Guide to Video Interview Software

Video Interview Platforms

A recent Gartner HR Survey revealed that a whopping 86% of organizations use virtual tech for interviews. So, what do you do if you’re among the group of businesses that have yet to implement video interview software? The first step is to decide which video interview platform to use. There are several options, each with its own individual pros and cons. Here are some of the most popular options to explore:

  • Spark Hire: This platform is great for live interviews as well as one-way interviews where applicants can self-record responses to your questions. It also makes it easy to rate and organize interviews.
  • Willo: Conveniently schedule several one-way interviews at once by uploading a spreadsheet of applicant information.
  • Avature: Schedule, conduct, and evaluate interviews from within a single platform.

Of course, you can always stick to the tried and true video applications, like Skype, Zoom, and Google Meet. The best part about these applications is that many of your applicants will already have experience with them, and there’s no tricky setup process.

Video Interview Questions

While every business should cater its interview questions based on their industry and the open position, there are a few general suggestions we can provide. First of all, try to avoid asking simple, yes-or-no questions. These answers won’t offer much insight into the applicant’s personality, work ethic, or suitability for the role. Try asking these open-ended interview questions to evaluate soft skills:

  • What are the three most important aspects of a job, in your opinion?
  • How have you handled urgent problems in the past when your supervisor or manager was away?
  • How do you typically handle having to juggle and prioritize multiple tasks at once?
  • Can you tell us about a time you ran into a challenge with a coworker and how you solved the situation?

Video Interview Tips

Conducting a video interview is not the same as talking to someone in-person, and there are a few things you should know before setting up the video call. First of all, make sure you set up your interview platform correctly so you don’t run into any technical issues mid-interview. Clearly communicate this to the interviewee, as well, so they can do the same. Also, it’s a good idea to discuss your intended interview questions with any other team leaders and stakeholders at your company. This improves collaboration and ensures you make an informed hiring decision. 

Finally, make sure you dress appropriately. You’re “selling” the position and company to the job seeker just as much as they need to convince you that they’re the right person for the role. The last thing you want to do is accidentally stand up to reveal you’re wearing tattered sweatpants (or worse) below your suit and tie. It’s not just embarrassing — it makes you and your company seem unprofessional, potentially sending a job seeker to one of your competitors.

Identify the Best Applicant Without a Single Interview

Someone on a laptop hiring hourly employees with SprocketsVideo interviews can be complicated and don’t always reveal enough information about applicants. Luckily, Sprockets’ AI-powered platform identifies who will succeed and stay long-term like your current top-performing employees — all without you having to conduct a single interview. It’s trusted by top brands, like Chick-fil-A and Taco Bell, and integrates seamlessly with popular HR tools such as TalentReef and McHire. Plus, Sprockets users see an average 43% boost in employee retention!

Employee using restaurant technology with a banner below reading: "How Restaurant Ordering Technology Is Transforming the Restaurant Industry"

How Restaurant Ordering Technology Is Transforming the Restaurant Industry

How Restaurant Ordering Technology Is Transforming the Restaurant Industry 1016 528 Sprockets

According to a recent survey, nearly one-third of hospitality workers will not return to work during the labor shortage, leaving many restaurants understaffed. But, what if there was a way to ensure your employees stay long-term? It’s possible with restaurant ordering technology and Sprockets’ AI-powered platform. Continue reading to discover how these new technologies can solve industry challenges, revolutionize the restaurant industry, and continue to evolve.

 

 

Restaurant Ordering Technology

Restaurant ordering technology can significantly improve the ordering experience for you, your customers, and your employees. There are many ways to integrate automated ordering technology into your business, including:

1. Self-Service Ordering Systems

Top brands like Panera Bread regularly utilize self-service ordering systems in their restaurant to increase order count, traffic, and revenue. Although fast-casual and independent restaurants were slower to catch on, the COVID-19 pandemic may have changed their outlook. Implementing this food ordering technology could be the difference between a conversion and a foot out the door. Research by Tillster found that if lines for self-service and traditional ordering were equal length, 30% of customers would prefer to order via the self-service kiosk. The self-service ordering system market is estimated to reach $30.8 billion by 2024. 

2. Integrated Online Ordering Solutions

Online ordering is crucial to restaurant success, especially throughout the pandemic. In fact, many restaurants were able to stay open thanks to integrated online ordering solutions like Toast: All-in-1-Point-of-Sale (POS) Software. This technology allows customers to order in a completely contactless way so restaurants can continue to maximize revenue.

3. Automated Voice Ordering Solutions

McD Tech Labs are partnering with International Business Machines Corporation (IBM) to expand automated voice ordering technology. The goal is to take pressure off employees, especially due to recent events like the pandemic and labor crisis. During the testing stage, ten McDonald’s franchise locations reported 85% accuracy, with employees only needing to step in 20% of the time. McDonald’s CFO explained they realized they had developed the technology as far as possible, which is why they wanted an expert to step in. IBM has significant experience with artificial intelligence and natural language processing. However, customers won’t be seeing this new technology in action nationwide any time soon. According to McDonald’s CFO, “The process will require a few more years.” 

4. “Industry-Defying” Drive-Thru Ordering

A Taco Bell franchise is currently working alongside Taco Bell corporate to launch the first “Defy” drive-thru restaurant. The two-story location will consist of four drive-thru lanes, including a standard lane and three additional ones for mobile orders and delivery pickups. Customers can receive their order by scanning a QR code at the digital check-in screens. A “bell-evator” lift system will deliver their order from the second story. Taco Bell customers can also interact with crew members working on the second story via two-way audio and video technology. This tech-savvy restaurant was created with the “digital consumer in mind” and is estimated to open in Brooklyn Park, Minnesota, in 2022. 

Technology Will Not Replace Human Labor

Restaurant ordering technology is here to stay, but that doesn’t mean the need for employees is going anywhere. These technologies are meant to help restaurant employees – not take away their job – execute daily tasks. With a balanced combination of technology and the right employees, your restaurant will succeed, even during a labor crisis.

The Best of Both Worlds

Combining restaurant ordering and hiring technology can significantly improve your restaurant’s success. Sprockets’ Applicant Matching System uses a combination of artificial intelligence, natural language processing, and over 50 years of psychological research to enhance the traditional hiring process. Our solution empowers you to predict applicant success even before the interview, ultimately building strong teams that will stay long-term. It’s trusted by top brands like Chick-fil-A, Buffalo Wild Wings, and Taco Bell to stabilize staffing levels, even during the labor crisis. Schedule a free, 15-minute demo to start hiring more people like your top-performing employees.

 

A phone with a QR code next to food and text reading "How Has Technology Changed Restaurants?"

How Has Technology Changed Restaurants?

How Has Technology Changed Restaurants? 1016 528 Sprockets

It’s easy to see how innovations like smartphones and social media platforms have changed the way we socialize, but what about the dining experience? How has technology changed restaurants? It’s crucial for owners and operators to explore this topic so they can learn lessons from the past, stay ahead of the latest trends, and implement the best solutions for their business. Find out everything you need to know about innovations in the restaurant industry and schedule a free demo of our hiring platform to discover how technology can boost your employee retention by 43%!

Restaurant Technology and Trends

1. Mobile Ordering

Looking back now, the world seemed entirely different just five or ten years ago. The idea of ordering food on a phone before going to the restaurant might have seemed absurd. Fast-food restaurants and technological advances have changed that.

The first major tests with mobile ordering began in 2014 when Taco Bell and Outback Steakhouse announced that customers would be able to order using an app so their food would be ready when they arrived at the restaurant. The popularity of mobile apps for restaurants caught on, and many companies have created their own apps since then.

The trend grew steadily over the next few years but skyrocketed since the COVID-19 pandemic created challenges for eating inside restaurants. Thanks to new technology in the foodservice industry, we could be looking at the future of restaurants and food delivery. Ten years from now, people might wonder why people ever waited to get to the restaurant before ordering at all.

2. Self-Service Kiosks

In addition to mobile ordering, many restaurants have implemented self-service kiosks. These can be free-standing displays at the front of QSR establishments or touch-screen devices at tables. These kiosks make it more convenient for customers to order food and pay their bills. It can also help speed up operations by saving time in the ordering process.

While this new technology in restaurants has been met with some concerns that it replaces human labor and eliminates jobs, this isn’t the case. It simply enhances the experience for employees and enables them to spend more time providing spectacular customer service. The technology will also prevent the staff from being overworked and lead to a better work-life balance.

3. QR Codes

While paying through a tablet or a phone app is a popular solution, some restaurants have chosen another route and created a payment method based on QR codes. Every restaurant does this their own way, with some of them putting the codes at every table and others having a few codes posted in specific locations at the restaurant.

These QR codes can be scanned from a phone and will open an interactive menu. After ordering, you can then easily pay for your food. They are a great way to save time and, much like a self-service kiosk, should help keep your workers from getting overwhelmed.

4. Scheduling Technology

Poor planning can turn a successful business into a disaster overnight. The good news is that we now have more technology to help with time management. Scheduling software is a great way to manage employees and decide what shifts they should work without spending hours staring at a computer document or calendar.

Much of this software can even be found in the form of phone apps, which makes it that much more convenient. Phone app or not, these types of software solutions often come with some very useful features, like a group messaging function that you can use to communicate with employees and an availability tracker to remind you which employees can and can’t work certain shifts.

5. Voice-Assisted Ordering

Ever since the creation of voice-assisted technologies, such as Siri or Amazon’s Alexa, people have been looking for new ways to incorporate voice technology into their lives. One interesting innovation in the restaurant industry has been voice-assisted food ordering.

This technology is convenient for customers and allows restaurant workers to track customer orders and note any dietary needs they might have. This allows the staff members to get their customers the foods they like as quickly and safely as possible. Some voice-assisted ordering solutions even suggest additional items that the customers might want to pair with their meal, creating a better customer experience and generating additional revenue for the restaurant.

6. Sprockets’ Predictive Hiring Platform

Someone on a laptop hiring hourly employees with SprocketsProductive employees are the gears that make your restaurant run as efficiently as possible, and Sprockets makes it easy to build these top-notch teams. Our AI-powered platform uses a brief, three-question survey to identify which applicants will succeed like your top performers. Then, you can simply look at the red-yellow-green scoring system to see who you should hire. It empowers you to make the best hiring decisions every time and improves employee retention by an average of 43%. Get your free demo today!