Katie, the general manager of Perkins in Memphis, Tennessee, shares her passion for the success of her team members and the satisfaction of their guests. She started as a crew member and worked her way up to general manager through hard work and dedication. Katie emphasizes the importance of patience in the industry and the ability to manage difficult customer interactions. She believes in cultivating a positive and authentic culture, leading by example, and listening to her team. Katie also discusses the challenges of staffing and recruiting in the restaurant industry.
