Dr. Kathy Gosser, a college professor and former executive at KFC, discusses her passion for franchising and the importance of training and retention in the hourly workforce. She shares her experience in developing training programs and the challenges of balancing efficiency and engagement. Dr. Gosser also highlights the key factors that contribute to employee retention, including workload and fair treatment. She addresses the impact of joint employer regulations on franchisors and the need for universities to provide education on people practices in the franchise model.
