Renzo Bassanini, Chief People Officer at Bluemont Group, shares his journey in the convenience store and restaurant industry. He discusses the importance of recruitment and creating a clear value proposition for team members. Renzo emphasizes the significance of communication and addressing the small challenges that can impact employee satisfaction. He also highlights the nuances of staffing for drive-through roles and the need for agility and multitasking. Renzo's focus on application flow and engagement surveys has helped reduce turnover and improve the overall employee experience.
