In this conversation, Shawn Brunelle shares his extensive journey from starting as a delivery driver at Domino's to becoming an innovator in the pizza industry with WizardLine. He discusses the challenges of hiring delivery drivers, the intricacies of their compensation, and the importance of technology in enhancing customer experience. The conversation also explores the future of delivery, balancing traditional W2 employment with gig economy models, and how Domino's has successfully engaged its workforce through innovative practices.